Terms of service
These terms apply when you use hardtoget.com.au or buy from us. "We", "us" and "Hard to Get" mean the business that runs this store, at Level 22, 85 Castlereagh Street, Sydney NSW 2000, Australia. By placing an order, you agree to these terms, our Refund Policy, our Shipping Policy and our Privacy Policy.
1. What we sell
We sell t-shirts printed to order with a QR code that you choose. A phone code opens a new text message to the number you give us. An Instagram code opens the Instagram profile you give us. Product photos are a guide: colours can look slightly different on different screens, and the code on your tee will be your own.
2. Your code and what you can print
- You must only enter a phone number or Instagram account that is yours, or that you have the owner's permission to use.
- Anyone who scans your tee can see the number or username in the code. Only order a code you're comfortable sharing in public.
- You're responsible for checking that the details you enter are right. The product page shows a preview of the exact code we print, so please scan it before you buy.
- We may refuse or cancel an order, with a full refund, if we reasonably think the code is meant to harass, impersonate or harm someone, or breaks the law.
3. Orders and prices
Your order is an offer to buy. We accept it when we send your order confirmation. Prices are shown in your local currency where available. Any GST or sales tax that applies is shown at checkout. Shipping is added at checkout. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.
4. Payment
Payment is taken when you place your order. Payments are processed securely by our payment providers. We don't see or store your full card details.
5. Printing and delivery
Each tee is printed after you order. Delivery times and costs are set out in our Shipping Policy. Delivery dates are estimates.
6. Returns and refunds
Because each tee is made for you, we don't accept change-of-mind returns. Faulty, misprinted, damaged or lost items are reprinted or refunded as set out in our Refund Policy.
7. Our designs
The "Hard to Get" name, designs, photos and website content belong to us. You may not copy or sell them without our written permission.
8. Liability
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have other rights under the consumer laws of your country. Nothing in these terms limits those rights. To the extent the law allows, we are not liable for indirect or consequential loss, or for how other people use the information in your code after they scan it. Where the law allows us to limit our liability, it is limited to reprinting the tee or refunding what you paid for it.
9. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
10. Governing law
These terms are governed by the laws of New South Wales, Australia. This doesn't take away any rights you have under the consumer laws of the country you live in.
11. Contact
Email hfpoole@aphillip.com.au, or write to Hard to Get, Level 22, 85 Castlereagh Street, Sydney NSW 2000, Australia.