Refund policy

Every Hard to Get tee is printed to order with your own QR code. Because each one is made for one person, we can't take returns or exchanges if you change your mind or order the wrong size. If something is wrong with your tee, we'll fix it.

What we'll fix, free

We will reprint your tee at no cost, or give you a full refund if you prefer, if:

• the tee is faulty, damaged, or the print is flawed;
• the printed code doesn't match what you entered, or doesn't scan;
• you received a different colour, size or design from the one you ordered;
• your parcel is lost in transit (see our Shipping Policy).

Email us within 14 days of delivery with your order number and a photo of the problem. Usually you won't need to send the tee back.

What isn't covered

• Change of mind, including size. Please check the measurements in the size guide on each product page before ordering.
• A mistake in the number or username you entered. Before you buy, the product page shows a preview of the exact code we print and where it leads. Please scan it with your phone to test it. If the code we print matches what you entered, it isn't a fault.
• Changes after printing, such as a new phone number or a renamed Instagram account.
• Normal wear, or damage from not following the care instructions.

Spotted a mistake? Tell us fast

If you notice a mistake in your order, email us straight away. If your tee hasn't gone to print yet, we can correct the code or cancel the order for a full refund. Once printing has started, we can't change or cancel it.

How refunds are paid

Refunds go back to your original payment method. Once we've approved a refund, it usually shows up within 5 to 10 business days, depending on your bank.

Your rights under consumer law

Nothing in this policy limits your rights under the Australian Consumer Law, or under the consumer laws of the country you live in. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Email hfpoole@aphillip.com.au with your order number. Hard to Get, Level 22, 85 Castlereagh Street, Sydney NSW 2000, Australia.